Refund policy

Last updated: October 23, 2026

30-Day Money-Back Guarantee

We want you to love your mask. If you are not completely satisfied, you can request a refund within 30 days from the date your order was delivered.

How to request a return or refund

Email us at goofmask.official@gmail.com with your order number and the reason for your request. We will reply within 24 hours with the next steps. Please do not send items back without contacting us first.

Condition of items

Returned masks should be unused, unwashed and in their original packaging. For hygiene reasons we cannot accept masks that have been worn.

Damaged, defective or wrong item

If your mask arrives damaged, defective, or you received the wrong face, email us a photo within 30 days of delivery. We will send a free replacement or a full refund. You do not need to return the item.

Refunds

Once your request is approved, the refund is issued to your original payment method within 5 business days. Depending on your bank, it can take a few more days to appear on your statement. Shipping Protection and the 30 Days Warranty add-on are non-refundable after the order has shipped.

Exchanges

Want a different face? Email us and we will help you exchange it.